Automation
Maintenance and installation of automation systems: the expert guides the technician at the control panel and the machine in real time.
.expert by PH facility / Remote support & AI
Smart maintenance.
Knowledge that stays in the company.
PH facility's platform for remote technical support and AI-powered knowledge management: it captures the knowledge of your plants, enhances it with on-premise AI and delivers it to on-site technicians when and where they need it.
- Less plant downtime
- Faster training for new technicians
- Data stays on the customer's servers
Serving PH facility's operating divisions
Automation
Railway
Facility Management
ICT
Environment
A new way of thinking about industrial support
Traditional support is slow.
On site, every minute of downtime costs money.
For decades, technical support has meant phone calls, waiting and site visits, and know-how that disappears with every retirement. In a world that changes every day, this model is no longer enough.
.expert is an Industrial Intelligence platform: it captures the knowledge of your plant, makes it searchable through on-premise AI and delivers it to whoever needs it — on the right channel, where it is needed. Smart glasses, tablets, desktops, ERP and MES integrations: the tools change, the knowledge stays yours and grows every day.
More effective
The right answer arrives at the right time, on the right channel: in front of the machine, in the workshop, in the office or on the move.
Faster
Diagnosis and restart in minutes, not days. No waiting, no unnecessary site visits.
Longer-lasting
Knowledge does not retire, does not get lost and never stops. It grows every day with the plant.
.expert puts manuals, maintenance history and a remote expert in front of the technician, right at the plant.
The platform in 3 layers
The glasses are just the tip of the iceberg.
Underneath, there is a complete platform.
.expert is not a device, it is a system. It captures knowledge, enhances it with on-premise AI and delivers it to whoever needs it, where it is needed, on the channel best suited to the moment.
1
Capture
Manuals, videos, voice
2
Understand
On-premise AI + RAG
3
Deliver
Glasses, tablets, MES/ERP
1
Capture
Manuals, videos, voice
2
Understand
On-premise AI + RAG
3
Deliver
Glasses, tablets, MES/ERP
01 — Capture
All your knowledge, in one place.
Manuals, procedures, diagrams, videos of interventions, audio from technicians in the field. What today lives in people's heads and in drawers becomes structured, searchable knowledge.
02 — Understand
Aida, the on-premise AI that understands your plant.
Aida is the .expert AI assistant, based on open models running on-premise: it reasons on the real context of your plant using RAG on your documents and always cites its source.
03 — Deliver
The right answer, on the right channel.
Smart glasses in front of the machine, tablets in the workshop, desktops in the office, MES and ERP integrations. The tools change, the knowledge is always the same.
Discover AR work instructionsPH facility's divisions
One platform for five maintenance sectors.
From automation to railways, from facility management to ICT and the environment: .expert puts PH facility's remote support and technical knowledge at the disposal of every on-site technician.
Railway
Lines, switches and railway installations spread across the territory: procedures and remote support without site visits.
Facility Management
HVAC, electrical and building systems: maintenance history and instructions always available to whoever is on site.
ICT
Networks, cabling and data centres: guided configurations and checklists, with AI that finds the right documentation.
Environment
Water treatment, pumping stations and environmental plants: traceable interventions and know-how shared between teams.
Meet Aida
A digital colleague
who has read everything.
Aida listens to the technician's question, cross-checks it with your company's manuals, diagrams and maintenance history, and answers citing the sources. No more searching through folders, no more waiting on the phone for the senior technician.
On-premiseCites its sourcesItalian + multilingualVoice + text
Discover the platform Aida
.expert assistant · on-premise
online
Field technician
Aida, hydraulic unit GI-03 shows error E-217 after start-up. What should I check?
Aida
Error E-217 on hydraulic unit GI-03 indicates overheating in the secondary circuit. Proceed as follows: 1. Check the oil level in tank B (it must be at least 80%). 2. Make sure valve V-12 is not stuck in the closed position. 3. Measure the temperature on sensor T-04: if > 72 °C, wait for it to drop. In the last 12 months this error has occurred 4 times on the same plant, always resolved by cleaning filter F-08.
Sources
- GI series hydraulic unit manual / ch. 7.4
- Maintenance history #2451, #2890
Aida is checking the maintenance history…
* demo dialogue · real answers come from the documents uploaded to your installation
Explore the platform
Everything your technicians need, in the field and remotely.
01
Industrial smart glasses
Real-time remote support, operational HUD, hands free at the plant.
Learn more
02
AI platform
Aida, the on-premise AI assistant with RAG on company documents. Every answer comes with its source.
Learn more
03
AR work instructions
Step-by-step procedures with AR overlays, automatic checks and digital sign-off.
Learn more
04
Knowledge asset
Senior technicians' know-how becomes a transferable asset. Faster training.
Learn more
05
Use cases
Five concrete scenarios: from a critical failure to a technical handover.
Learn more
06
Technology
Enterprise stack: local LLM, vector database, API integration with ERP, MES and CMMS.
Learn more
Our method
Three phases, one partner.
From the first audit to continuous roll-out.
Discover the full methodTailored
Phase 01
Consulting
Process audit, knowledge mapping and a shared business case before writing any code.
A few weeks
Phase 02
Onboarding
Aida installed on-premise, smart glasses configured, operators trained. A pilot project on a real plant, with a duration agreed together based on the scope, typically a few weeks.
Ongoing
Phase 03
Governance
Curated knowledge base, updated models, roll-out to new plants. An industrial partner, not a licence vendor.
Get started
Bring .expert to your plant.
A dedicated demo on your plant. Let's see together where AI can reduce downtime and site visits.
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